What other steps did ActiveState ask you to go through?
Have you manually searched the registry and the file system to make sure no
remnants of previous installs are still laying around?
Have you tried running any of those programs that are supposed to do that
for you like RegClean (free from Microsoft) or WinDoctor from the Norton
Utilities or McAfee's QuickClean, etc?
Do any other applications that use MSI technology fail, as well?  Or is it
just ActiveState?

>   -----Original Message-----
>  From: 	William Waggoner [mailto:greybeard@[...].com] 
>  Sent:	Monday, February 25, 2002 06:46 PM
>  To:	pdk@[...].com
>  Subject:	Windows installer woes
>  
>  I've got a problem that is probably beyond ActiveState's responsibility
>  but it has me completely vexed.  I've been in touch with the nice guys at
>  AS support and they have had many suggestions but have been unable to get
>  me going again.
>   
>  I have had Perl 5.6.1 installed (Win2k SP2) for quite a while with PDK
>  3.0.  I upgraded to PDK 4.0 and found immediately that it would not
>  install.  It goes through the motions up until where the "progress bar"
>  appears and then quits immediately, saying that the installation has
>  failed.
>   
>  Unfortunately I had uninstalled PDK 3.0 (as instructed to in the install
>  docs) before installing 4.0 and now neither will install.  I also tried
>  uninstalling Perl 5.6.1 and now THAT won't install.  I'm up a creek
>  without Perl.
>   
>  I downloaded a new copy of Windows Installer and tried installing that,
>  which installed fine but didn't fix the problem.  I tried re-installing
>  Windows Scripting Host also to no avail.
>   
>  I reset all my scripting security (in IE, Tools, Internet Options,
>  Security) to default values.
>   
>  I have disabled Norton Anti-virus while installing.
>   
>  HELP!
>   
>  I'm ready to try anything short of re-installing the O/S.  That will be my
>  last resort as it takes a complete day plus a little to do it.  And, yes,
>  this was a pure, clean install of Win2k, not an upgrade.  I did it myself
>  off the Win2k disks.
>   
>  And, remember, Perl and PDK 3 were installed OK so it's probably something
>  I have done since I installed them about a year ago.
>   
>  ----
>  Bill W